TERMS AND CONDITIONS

To protect the calm, boutique nature of our High Tea experience, the following Terms & Conditions apply to all bookings.

BOOKINGS & DEPOSITS

 

A $30 non-refundable deposit per person is required at the time of booking.
Bookings are not confirmed until the deposit is received.
The remaining balance is due on the Arrival of the day of your High Tea session.

CANCELLATIONS, CHANGES & REFUNDS

 

Cancellations made within 14 days of your booking cannot be refunded.
Changes to dates, guest numbers, or rescheduling cannot be made within 14 days of the event.
No-shows on the day are charged at the full High Tea price.
Refund exceptions may be considered in rare circumstances. All requests are assessed by the Manager and are not guaranteed. Supporting documentation
may be required.

LATE ARRIVAL POLICY

 

Guests may arrive up to 10 minutes late.
Your session will still conclude at the scheduled end time, as each High Tea sitting runs for two hours.
Arrivals later than 10 minutes may experience reduced service time.
We cannot extend sessions or offer refunds for lost time.

SESSION TIMES

 

Each High Tea session runs for two hours.
Available seating times:
11:00 am - 1:00 pm
2:00 pm - 4:00 pm
 

ARRIVAL

 

Guests are encouraged to arrive on time to enjoy the full experience.

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DIETARY REQUIREMENTS

 

Due to our small kitchen and limited staff, we are unable to cater for dietary changes, allergies, or menu modifications. The High Tea menu is fixed and curated for the experience. Guests with allergies attend at their own discretion. Alünma accepts no liability for dietary reactions.

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UNLIMITED TEA

 

Unlimited premium loose-leaf tea is included for the duration of your two-hour session.

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BEHAVIOUR & CONDUCT

 

Alünma is a calm, respectful space. Guests are expected to treat staff with kindness and courtesy at all times. Aggressive or disrespectful behaviour will not be tolerated. Guests displaying inappropriate conduct may be asked to leave immediately. No refunds will be issued in these circumstances.

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CARE OF THE VENUE

 

Alünma contains delicate, vintage, and valuable items. Guests must treat the space with care. If an item is damaged due to negligence, the guest may be required to cover the cost of repair or replacement.

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PHOTOGRAPHY

 

Guests are welcome to take photos, but must be mindful of:

• Other guests' privacy

• The ambience/experience of the space

• Avoiding flash where requested
   

AGE RESTRICTION

 

High Tea is an adults-only experience. Due to fragile items and limited space, children cannot be accommodated at High Tea events.

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RIGHT OF REFUSAL

 

Alünma reserves the right to refuse service or entry to any guest who:

• Behaves aggressively

• Disrespects staff or other patrons

• Damages property

• Disrupts the atmosphere of the venue

No refunds will be issued in these circumstances.

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CONSENT

 

By booking a High Tea session at Alünma, guests acknowledge and agree to all Terms & Conditions listed above.